Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Tom Smith

Tom Smith

November 8, 2023

5  out of  5 rating by Tom Smith
"Mr. Bailor, was extremely helpful and explaining the options in insuring my vehicles and my home."
Profile photo of Izabela Gannon

Izabela Gannon

September 5, 2023

5  out of  5 rating by Izabela Gannon
"I love the State Farm Service, Andrew’s team always has been very helpful with any questions and suggestions. I am very satisfied with offered policies."
Profile photo of Ron Sloan

Ron Sloan

August 31, 2023

5  out of  5 rating by Ron Sloan
"I have been with State Farm insurance for over 20 years. The last seven years with Andrew Bailor State Farm Insurance in Sedona Arizona. His customer service and care is second to none. When you have an accident, the stress is quite high. He was able to put everything in perspective for me and my wife, and we were extremely satisfied with the end result repair job on our car. We have also bundled our house and an umbrella policy. I’m very grateful for his guidance. Everyone in his office has been extremely helpful and personable. I recommend him at the highest level. Ron Sloan"
Profile photo of Tomasz Wasniowski

Tomasz Wasniowski

August 28, 2023

5  out of  5 rating by Tomasz Wasniowski
"Excellent agent helped me save a lot of money and provide sufficient coverage for my situation. Thank you very much. Highly recommend it."
Profile photo of Sean Dyer

Sean Dyer

August 23, 2023

1  out of  5 rating by Sean Dyer
"I'm a current State Farm customer in the process of relocating from California to Sedona. I just called this office and spoke to Darla to ask her for a quote on my RV. First she says I have to get the vehicle registered in Arizona before she will even give me a quote. I explain I may not be in a hurry to get my insurance transitioned over if it ends up costing more here, she still insists that she can't even give me a quote. I plead with her to give me a quote. She puts me on hold and says she can't help me unless I have a homeowners policy as well and since I don't own a home she can't help me. Darla, your the rudest, least helpful person I've spoken with since I've been in town."
Profile photo of Bad Andy (Bad Andy)

Bad Andy (Bad Andy)

August 4, 2023

1  out of  5 rating by Bad Andy (Bad Andy)
"Very slow. They ignore me. They lie. They don’t always provide accurate information. Recently, Allstate provided me a Letter of Experience in a few minutes and all done online. I asked State Farm 11 days ago for the same Letter of Experience and I still haven’t received it after several emails, phone calls, and online searching."
Profile photo of Kathy Howe

Kathy Howe

March 29, 2023

5  out of  5 rating by Kathy Howe
"He's great! My insurance agent♥️♥️"
Profile photo of Douglas Young

Douglas Young

March 7, 2023

5  out of  5 rating by Douglas Young
"Best agent ever!"
Profile photo of Heather Piper

Heather Piper

October 12, 2022

1  out of  5 rating by Heather Piper
"Extremely nice but super unorganized. Every time I call it’s like groundhogs day about which insurance policies I have or don’t have."
Profile photo of Andy Kolasa

Andy Kolasa

September 27, 2022

5  out of  5 rating by Andy Kolasa
"I found this office to be responsive and good at communicating. they helped me move a car from State Farm in CA to AZ. 10/10 would recommend!"
Profile photo of Mark Cone

Mark Cone

February 8, 2022

5  out of  5 rating by Mark Cone
"This was the most pleasurable experience I have had buying insurance since I was a Teenager. All of the Staff including Ellen, Savannah, Mia, and of course, Andrew, were most helpful in the switching from Draxler Insurance here in Sedona to State Farm. I recommend this amazing experience to anyone!"
Profile photo of Trina Michelle

Trina Michelle

November 21, 2021

5  out of  5 rating by Trina Michelle
"They are so kind at this office!"
Profile photo of Lyn Gemmell

Lyn Gemmell

July 26, 2021

5  out of  5 rating by Lyn Gemmell
"Very pleasant and helpful staff."
Profile photo of Eric Strobel

Eric Strobel

March 11, 2021

5  out of  5 rating by Eric Strobel
"Great people, Great agency...highly recommend."
Profile photo of Michael Estrada

Michael Estrada

March 11, 2021

1  out of  5 rating by Michael Estrada
"Very pore communication!!! will not answer calls or return messages. Do not recommend to anyone and very pore representation of State Farm!!"
Profile photo of Rebecca Kaiser

Rebecca Kaiser

January 11, 2020

5  out of  5 rating by Rebecca Kaiser
"I've been with State Farm my whole life. Started in PA and transferred to this office when I moved here. They ALWAYS take great care of me and my family."
Profile photo of Lyn Gemmell

Lyn Gemmell

December 15, 2019

5  out of  5 rating by Lyn Gemmell
"Typical, efficient State Farm. Pleasant staff. Easy parking. A little difficult to spot from the busy road it is on... so Google the location!"
Profile photo of Kevin Glenn

Kevin Glenn

July 20, 2019

1  out of  5 rating by Kevin Glenn
"I've been insured with State Farm for 37 years. Contacted this agent recently, got quotes, got more quotes that made no sense, they were going to call the underwriter, and nobody ever followed up with me. I was ready to move all of my policies to them. Trying another agent now."
Profile photo of Larry Mallory

Larry Mallory

January 27, 2019

5  out of  5 rating by Larry Mallory
"As a retired State Farm agent from the high plains of Kansas, I recently had reason to contact the office and visit with Mia Schroeder in your office. Mia is a wonderfully engaging, talented representative for the agency and is a credit to your group."
Profile photo of Melati Knaus

Melati Knaus

January 10, 2019

5  out of  5 rating by Melati Knaus
"We use them for our business insurance and workers comp. Whenever I have questions for them; they always respond promptly."
Profile photo of Ben Shor

Ben Shor

December 15, 2018

5  out of  5 rating by Ben Shor
"I had three local insurance agents quote me prices for home, auto, and business insurance, and the Andrew Bailor State Farm Insurance agency gave me the best prices in the fastest time with the best service. My wife and I then met with one of their staff and she answered all of our questions and explained our coverage. We highly recommend the Andrew Bailor State Farm Insurance agency."
Profile photo of Brian Taylor

Brian Taylor

September 30, 2018

5  out of  5 rating by Brian Taylor
"Andrew has been our home, car and umbrella insurance agent for more than 10 years now. I cannot say enough good things about Andrew, his team and State Farm in general. The service is always professional, very knowledge, prompt and courteous (and they know your name ;-) ). Anytime we have had a claim, they walked us through it, handled it quickly and we were always completely satisfied. I highly recommend Andrew to all my friends in the Sedona area. Thanks again Andrew!"
Profile photo of Kim Roda

Kim Roda

January 22, 2018

5  out of  5 rating by Kim Roda
"Andrew Bailor and his Team are professional and provide excellent customer service. They were so helpful in resolving my recent claim. I highly recommend them to anyone shopping for an insurance quote."
Profile photo of John Deaux

John Deaux

January 5, 2018

1  out of  5 rating by John Deaux
"So it all started when I moved to the Sedona area last year. I was trying to find a new job and I was CONSIDERING driving for UBER to supplement my income until I did find a job. I called Andrew Bailor's State Farm office to find out how long it would take to receive my proof of insurance. This was necessary just to sign up for UBER's program. Before answering my question, Denise, the secretary was very short with me and wanted to know why I had to know when I would get my proof of insurance. Me, being an honest person, told her, "I'm thinking about driving for UBER" She then switches to attack my wallet mode and she told me she would have to rewrite my policy to include the UBER added risk. I said, "I have yet to even sign up for UBER, I'm just thinking about it" She was rude and treated me like a thief. I continued to ask her, when will I get my proof of insurance? I'm not paying for something I'm not doing yet. It wasn't until I said, " Do I have to ask you a 4th time?" that she finally answered my question. I said thank you and hung up and began to research other state farm agents in the area. At that point I had been with State Farm for almost a decade so I was loyal to the company, but I never wanted to deal with Denise the Secretary ever again. Problem was, I had already switched my Renter's Insurance over to them from my Arkansas agent. So when I switched my renters insurance from Arkansas, (the first time I spoke with Denise) she asked me if anybody was living with me. I said yes I have a roommate named so & so. Well apparently, Denise took that as her right to add so & so to my renters policy. I never added anyone to my renters policy, Denise did it for me. So when I wanted to switch agents they put so & so's name on the refund check rather than just switching it to a new agent. I believe this was Denise's way of trying to inconvenience me. I was no longer in contact with my old roommate because so & so was not a good roommate. So, instead of committing check fraud, I called Andrew Bailor's office and asked for the check to be sent with just my name on it. I should have been the only name on the policy, because I never gave them permission to add someone else's name to MY policy. Well here comes Denise in attack mode all over again. She was once again short with me and beyond rude. She didn't appreciate me pointing out where she screwed up and she hung up on me. Well from that moment forward I was talking directly with Andrew Bailor via voicemail and then E-mail correspondence. Andrew understood that Denise can be short at times and to me it was obvious she lied to him about previous conversations Denise and I had. But we eventually came to a civil agreement and he said he would send me the check. He also added that he did not understand why my policy wasn't just transferred. Here are a few excerpts from the E-mails sent... John, Thanks for the feedback. I appreciate it as well. Of course, I will always do my best to defend my employees and listen to them. Of course, this means I also, 100% need to listen to the clients. Usually, in my experience, both sides have different versions of the events – and somehow – both are correct in some manner. In any case, I will address the situation. Denise has 20 years of State Farm experience, though she is new to Sedona and my office. When someone has that much experience it can be hard to convey that knowledge to the client without sounding short and direct. She needs to work on that, and I will coach her better as well. I will move on to the refund check. I am not sure why a refund check was issued at all. The premium from the renter's policy should have been moved to the new policy. Again, thanks for your honesty and response. The ability to have a constructive dialogue is becoming a lost art in this world we live in. Andrew So, naturally I thought I would receive a refund check within a few weeks to a month. The State Farm refund process is extremely slow. Well, I never got the check and Andrew was just blowing smoke up my you know what. So, 0 stars."
Profile photo of ADAM STENINGER


January 25, 2017

5  out of  5 rating by ADAM STENINGER
"These guys have worked hard to keep me up to date and on the best plans possible. My wife and I truly appreciate the lengths that Andrew's team will go to show State Farm is "Truly" their for us."